Shipping Options & Duration

When will I receive my order?
90% of our orders are packed and sent out by the next working day. Our order packing days are Mondays to Fridays 10am to 4pm. We do not pack or send out orders on Saturday, Sunday & Public Holidays.

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Shipping Methods & Prices

(OPTION CLOSED TILL FURTHER NOTICE)
Self-Collection @ 14 New Industrial Road #05-01A Mon to Fri 10am to 4pm (Nearest MRT: Bartley)
- Free For All Orders!
Your order will be ready for collection once you receive an email (shipping update) or SMS from us. Kindly check updated opening hours at our Facebook page before heading down to collect. Our Facebook Page is www.fb.com/TLO.com.sg.

Courier with Tracking by Ninjavan or Qxpress
- $5 for orders less than $30
- FREE for orders $30 and above
Tracking will be sent to you via our shipping update once we have it available. Once the package is handed to the courier company, thelittleonesinmylife has no control over delivery timing and duration. You can expect the package to reach you in 2 to 5 working days.

Urgent Courier (within 24 hours with confirmation via phone call before placing order)
- $15 for all orders
Our aim is to send your order to you as soon as possible. We usually do not pack orders on Saturdays and Sundays, but we will try our best to head back to office to pack your order if you opt for urgent courier. Please CALL US at 81832426 before placing your order. We will give you a confirmation on delivery day/time if urgent delivery is possible.
We may use our in house drivers or another courier service provider, depending on which method provides for a faster delivery to you.
It helps us a lot if you are able to state preferred delivery day/time in your comments when you check out. This will ensure a faster arrangement for delivery. Example: Weekdays after 5pm and Weekends anytime.

 Please note that there may be some slight price difference (showroom & online price) in certain products as we may have online promotions from time to time which are not available in the showroom.

 

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Refunds & Exchange
Due to the nature of our products, we have a strict no-refund, no-returns policy as we do not sell returned products. No one likes to be sent a returned product when they paid for a brand new product. Our policy is in place to protect our customers.

Should there be a mistake in the order, we will absorb the shipping & ensure an exchange for the customer is done. Please take clear photos of what you received, a screenshot of your order confirmation email and email to orders@tlo.com.sg.